WINE AND DINE: USING CUSTOMER INSIGHT TO ENGAGE DINERS AND BOOST INCREMENTAL REVENUE New research from OpenTable reveals that over half of diners do not feel confident enough to pair wine with their meal and are too embarrassed to ask for a recommendation from their waiter or sommelier. To counteract this and avoid any awkward gaffes 66 per cent of restaurant goers will chose the house…Read more
About: Dave Gurney
My passion lies in being able to delight our customers, so as well doing all the things you’d expect a MD to do, I will generally get closely involved in the solutions and relationships we create with our clients to ensure we always deliver on our Service Excellence ethos.
Recent Posts by Dave Gurney
The impact of Instagram chic on bars and restaurants Instagram chic - Do you have it? There was a time when bar and restaurant customers were a simple crowd. Granted you’d get the odd difficult one, but typically if you kept them fed and watered they’d have a good time and go home happy. Now…Read more
139 Facts and Stats About Instagram You Should be Aware of in 2017 [Infographic] Our friends over at websitebuilder.org have put together an monster infographic showcasing over 100 facts on Instagram you really should take on board. Instagram's rise and rise has been amazing since being acquired by Facebook for $1 billion in 2012. Back then the image-sharing platform…Read more
We often hear people ask, "What is CRM"? Well, obviously it's Customer Relationship Management but there's more to it than that. We found this straightforward explainer from Sugar CRM For more information see http://home.alchemetrics.co.uk/our-products/informa-crm/ (our informa platform is based on Sugar CRM)Read more
ROZEBUDS™ - Smart Convertible Fashion Earphones Uniquely stylish wireless earphones with premium sound and automated features for ultimate convenience. We came across these smooth headphones on Kickstarter and wanted to share them here - Great design guys https://www.youtube.com/watch?v=URCLhPhPBwQ You just found the best looking, easiest-to-use and always accessible earphones you've been searching for! Our quest…Read more
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Data Mining and CRM We came across this article at http://it.toolbox.com/blogs/insidecrm/data-mining-and-crm-76516 Data mining is the process of using statistical algorithms to collect customer information and which can be used to execute a more precise marketing strategy. As such, data mining can be an important adjunct to your CRM efforts. In fact some CRM programs now…Read more
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