Category Archive for "Customer Service" | Integrated Multi-Channel Marketing Services | Multi Award Winners

Category Archives: Customer Service

The Impact Of Instagram Chic On Bars And RestaurantS

The impact of Instagram chic on bars and restaurants Instagram chic - Do you have it? There was a time when bar and restaurant customers were a simple crowd. Granted you’d get the odd difficult one, but typically if you kept them fed and watered they’d have a good time and go home happy. Now…
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Revitalise Retail Park Footfall Through Customer Engagement Strategy

Revitalise retail park footfall through customer engagement strategy Its bad news for retail parks as the most recent figures from Springboard’s footfall monitor revealed that they experienced their biggest drop in footfall since November 2013. Pundits attribute this to weakened spend on furniture and household items – traditionally a significant footfall driver for retail parks.…
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14 Signs That You Love Customer Service Too Much

14 Signs That You Love Customer Service Too Much For you customer service isn’t just a career, it’s a way of life. Hell you love customer more than a lot of people in your life and even believe your calling is to be a super hero customer service rep. Whether you’ve got an obsession for…
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Customers Fall Into Three Types – Infographic

Net Promoter Score categorises customers in three types - passive, detractors and promoters. Common wisdom suggests that organisations should work to maximise the number of promoters, while minimising the number of detractors. At the same time, organisations should also be focusing efforts on turning their passive customers into promoters. But what characterises each of these…
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Top Challenges for CRM Marketers in 2017

Top Challenges for CRM Marketers in 2017 Customer relationship management (CRM) software is a crucial tool for giving sales and marketing a 360 degree view of customers. More importantly, it should take some of the weight off the sales team. As our ability to collect data becomes more complex, however, new problems arise that could…
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Cruise Company Carnival Gets Personal with Concierge Tech

Cruise Company Carnival Gets Personal with Concierge Tech What if your room on a cruise ship were to unlock automatically as you approach, or if the wait staff could bring your favorite cocktail before you even ask?Carnival Corp., the operator of such cruise lines as Princess, Holland America and Carnival, wants to make that happen…
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15 Reasons Your Small Business Needs CRM in 2017

15 Reasons Your Small Business Needs CRM in 2017   If your business isn’t already using CRM, then 2017 is the year for you to give it a try. CRM, which stands for customer relationship management, has many potential benefits for small businesses. Here are 15 different reasons why your business should be using CRM…
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Your Customers Don’t Want to Call You for Support Anymore (Infographic)

Your Customers Don’t Want to Call You for Support Anymore (Infographic) In spite of all the tech advancements available for businesses today, many still operate under the presumption that their customers prefer the “good old days” of picking up the phone and relying on a human agent for all their customer support needs. While there…
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