A Service Oriented Approach
Central to our successful performance record is the experience, passion and drive of our account team.
Led by our Client Services Director and backed by an award winning Service Excellence framework, the account team is responsible for managing the day-to-day support for our clients. They will ensure our clients maximise the use of the services we deliver so as to recognise the outstanding value we can bring.
Trained by the IDM in all aspects of Direct & Digital Marketing and with over 20 years experience in the industry, you can be assured that expert advice is always available on the end of the phone, or on-site as a support resource for your team.
As an Agency person, I am constantly judged by my clients on the quality and reliability of each supplier that I use. Alchemetrics will always be one of my preferred suppliers because they consistently combine superior industry knowledge with the ability and systems to deliver cutting edge solutions. And they're nice people too!
Head of Data Strategy, OgilvyOne
Whether its a one-off data cleanse, a full database solution or some advice how best to extend the value of your customers through multi-channel customer engagement, our team of marketing specialists are on hand to support you. Combine the quality of the Service with innovative, market leading data-driven solutions and you get an offering that surpasses our closest competitors.
Overall, we pride ourselves on quality, experience and having fun whilst delivering outstanding services to our clients, and its the consistency during transition from development to live that enables this to all become a reality.
The Service Level Agreement defines key delivery targets and performance measurements and is therefore fundamental in controlling the quality of the service we provide. With every client assigned a dedicated Account Manager, targeted on adding value to your partnership with us, you can be assured we’ll live up to the Service Excellence mantra we promote.
Constantly Measuring & Improving
As part of our Service Excellence ethos, we regularly review our service delivery approach. Areas that we audit and refine include daily service management, reporting, issue management, client plans and training. We seek feedback during our scheduled monthly and quarterly meetings to ensure that our services remain aligned with market expectation so we can focus on exceeding expectations.
Where an informa solution is commissioned, our experienced team of technology, data and marketing experts led by a project manager, will ensure an appropriate level of face-time during the early phases of scope definition, that you are involved every step of the way so once we’re ready to hand over, you have all the skills and knowledge needed to realise the value of the solution quickly to support the delivery of your strategic goals.
We offer a flexible and effective consultancy service tailored to meet your exact marketing requirements. Whether its on-site pitch support, parachuting one of our experts into your team, helping with data analysis and reporting or the provision of bespoke consultancy for a particular project, our team can support you. As a multi-disciplined, experienced business we have the experts available to support you with all your database marketing challenges.